FREQUENTLY ASKED QUESTIONS

The Bayambang Water District (BAYWAD) is a Government-Owned and Controlled Corporation (GOCC), a semi-government entity whose mission is to provide potable water to the community.

You may visit BAYWAD at E.J. Fernandez Bldg., Zone II, Bayambang, Pangasinan or contact via with a PLDT-landline (075) 632-1299 and/or Smart hotline CP#09301418575. You can also message us at our official facebook page or account fb.com/baywad.bayambangwd and fb.com/bayambangwaterdistrict

BAYWAD’s water source is groundwater with operational pump stations in various barangays, specifically, BAYWAD - PS 01-ZONE V, BAYWAD - PS 02 TAMBAC, BAYWAD - PS 03 SAPANG, BAYWAD - PS 04 NALSIAN NORTE(Inactive), BAYWAD - PS 05 BUELDET TAMARO, BAYWAD - PS 06 TAMARO, BAYWAD - PS 07 BACNONO BAYWAD - PS 08 MANGAYAO, BAYWAD - PS 09 BUENLAG 2ND, BAYWAD - PS 10 BUENLAG 2ND PHASE II, BAYWAD - PS 11 NALSIAN NORTE, BAYWAD - BULK 01 DARAWEY, BAYWAD - BULK 02 BACNONO, BAYWAD - BULK 03 BONGATO EAST, BAYWAD - BULK 04 BUENLAG 1ST, BAYWAD - BULK 05 SAPANG, BAYWAD - BULK 06 BONGATO WEST

Monday to Friday, from 8:00 AM to 5:00 PM, with no noon break

Who can apply?
1. Owner or occupant of the property where the service connection will be installed
2. Authorized representative

What are the requirements?
1. One (1) Photocopy of valid ID of the applicant or his/her authorized representative with 3 specimen signature
2. One (1) Photocopy of valid ID of the lot owner or his/her authorized representative with 3 specimen signature
3. Notarized special power of attorney, in case of absence of the principal
4. One (1) Photocopy of proof of ownership

Option A. proof of ownership (photocopy) choose 1:
1. Original certificate of title (OCT)
2. Transfer certificate of title (TCT)

Option B. Other proof of ownership (photocopy) choose 1:
1. Tax declaration (TD) in the name of the applicant (current year)
2. Deed of sale with OCT, TCT or TD in the name of the previous owner
3. Contract to sell with OCT, TCT or TD in the name of the previous owner
4. Deed of donation with OCT, TCT or TD in the name of the donor
5. Contract of lease
6. Deed of conveyance
7. Affidavit of consent to occupy from the lot owner

Option C. With no proof of ownership (photocopy) choose 1:
1. Notarized affidavit of undertaking
2. Barangay certification (signed & sealed)
3. Foreclosed property certification from bank, sss, gsis, pag-ibig, and others

Registration fee amounting to P700.00
Tapping fee amounting to P500.00
Inspection fee amounting to P800.00
Guarantee deposit amounting to P1,000.00
Total of P3,000.00
Additional bill of materials (to be paid after site inspection & assessment)

More or less P8,000.00 – P10,000, excluding the labor and materials for the plumbing installations after the water meter and/or inside the house.

Resolution no. 14s 2024 dated April 12, 2024
Affidavit of waiver in lieu of installing private water tanks
The waiver entails that the consumer will be given three years leeway which will give them enough time to save funds for purchasing and installing own water tank

Elevated Areas (Board Resolution No. 22 s, 2021)
Brgys. Bical Norte, Bical Sur, Cadre Site, Magsaysay, M.H. Del Pilar, Sancagulis, Telbang, Buayaen(Purok 6), San Vicente & Tampog,

No. All fees and Service Application and Construction Order materials must be paid in cash before the new service connection will be completed.

Ten (10) to forteen (14) working days processing after payment of all fees and Service Application and Connection Order (SACO) materials needed for the installation of the new connection.

Water meter is required to be installed outside the gate or perimeter fence of the consumer’s residence or at the clustering point of the water district which is usually not within a private property.

One (1) year only due to factory defect.

Nobody is authorized to move or do any adjustment/relocation of the water meter except the BAYWAD personnel. There is a need for the consumer to go to the water district to request for the relocation and pay the corresponding fees for the job order.

This may happen to all the consumers in arrears who paid their water bills on or after the generation and printing of the Statement of Account with Notice of Disconnection to be delivered to their respective places.

P199.00 for the zero to 10 cubic meters (0-10 cu. m.) consumption of the household.

BAYWAD consumer/s can only pay their water bill at BAYWAD’s office with or without the billing notice. There are no official field collector/s, no accredited collecting banks. But you can pay thru ECPAY outlet (GCASH) and USSC (Western Union).

Yes, as long as it is antedated or on that date and pay to the order of Bayambang Water District. A postdated check is acceptable.

Please feel free to visit the BAYWAD office, proceed to the consumer service counter and discuss your concern. An investigation of water meter service request to be signed by the consumer will be prepared by the customer service assistant. You may also just text or call the BAYWAD’s contact numbers, (075) 632-1299 and/or hotline CP# 09301418575 at your most convenient time about your concern. You can also message us at our official facebook page or account fb.com/baywad.bayambangwd and fb.com/bayambangwaterdistrict

The consumer may contact a private plumber to repair their leaking pipes and other in-house plumbing installations after their water meter. If the consumer prefers the service of the plumber/s of the water district, the plumber/s will do the repair/job during their off-duty schedule and the district is no longer responsible for their internal arrangement.

As a concern citizen, you may report the leak at BAYWAD’s office or just please text or call the district’s contact numbers, (075) 632-1299 or hotline CP# 09301418575, and a customer service assistant will be more than glad to handle your call. You can also message us at our official facebook page or account fb.com/baywad.bayambangwd and fb.com/bayambangwaterdistrict

BAYWAD employee is the only authorized person to repair or replaced the leaking gate valve and/or any fittings installed in the meter stand.

The water service connection can only be disconnected due to non-payment of water bill for two (2) months or more or voluntarily requested by the registered consumer, provided that the water bill is updated and disconnection fee was paid.

The registered consumer will visit BAYWAD office or he can authorize a representative to make his request. After full payment of water bills, guaratee deposit, billed materials, reconnection fees and charges, and affidavit for reconnection then the service reconnection can now be scheduled within seven (7) to forteen (14) days.

Pay your outstanding balance and request a reconnection at BAYWAD office within 24hours of disconnection.

Pay your outstanding balance and reconnection fee amounting to P500 at the BAYWAD office after one day of disconnection.

Go to the BAYWAD office and request from the customer service representatives the reconnection of the account. Reconnection will occur within the day after creating a maintenance order for the account. For pull-out meter the service reconnection will be scheduled within seven (7) to forteen (14) days.

If your account is identified as having an illegal connection, you will be required to pay an amount of P6,000, along with any outstanding balance and reconnection fees.

Yes. Any remaining balance of the Guaranty Deposit which is usually amounting to three (3) times the minimum rate of the service connection or the average three (3) months consumption of the consumer can be refunded without interest upon request for permanent disconnection on condition that there is no unpaid water bill in the account.

No. Any excess amount paid will be considered as advance payment and credited to succeeding water bill/s.

A one-time 10% of the current water bill will be charged as penalty if payment is made after due date.

No. It is required to pay first your arrearage/s or the previous month/s consumption regardless of the amount. Because only the current billing is allowed to be the outstanding balance in the account.

Yes. The service is free of charge but the cost of the new water meter and other materials that are deemed necessary to complete the job will be shouldered by the consumer. In the same way, if the water meter installed is already defective, the district will immediately replace it upon received of a notification letter, to be billed on the consumer’s account or pay with cash.

Computation of the average water bill is based on the previous three (3) months consumption of the consumer from the current month.

Yes. A Senior Citizen consumer registered for at least one (1) year or more can only avail of a 5% discount with a maximum of 30 cubic meter consumption on their monthly water bill which is renewable yearly.

There is a regular monthly flushing of main line in all areas of BAYWAD jurisdiction. It is usually done every first day, from 9:00PM to 5:00AM of the following day or if there’s a complaints of dirty water.

There is a monthly air scouring activity of the main line in all areas within BAYWAD's jurisdiction, with particular priority given to elevated areas. This activity typically occurs every afternoon from 1:00 PM to 5:00 PM, and there is a no water. Advisory is on our facebook page and account.

No water is available due to a power interruption for the period of time; the pump and motor are also down, causing delays, and immediate setup of the generator is necessary.

Due to power interruption causing low water pressure from the jurisdiction of BAYWAD, operators are ready to set up the generator immediately as soon as the power interruption begins.